PERSONAL INFORMATION WE COLLECT
When you visit the TrustClothing website (the “Site”), we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the specific web pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this automatically collected data as “Device Information.”
We collect Device Information using the following technologies:
- Cookies: Data files placed on your device or computer that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit All About Cookies.
- Log Files: These track actions occurring on the Site and collect data such as your IP address, browser type, Internet Service Provider, referring/exit pages, and date/time stamps.
- Web Beacons, Tags, and Pixels: These are electronic files used to record information about how you browse the Site.
When you make or attempt to make a purchase through the Site, we collect additional information, including your name, billing address, shipping address, payment information (including credit card details), email address, and phone number. We refer to this data as “Order Information.”
When we mention “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information collected to:
- Process and fulfill your orders, including handling payment details, arranging shipping, and providing order confirmations and invoices.
- Communicate with you about your order or any inquiries.
- Screen orders for potential risk or fraudulent activity.
- When in line with your preferences, provide you with information or marketing about our products and services.
We use the Device Information collected to:
- Identify and prevent potential fraud or security risks (especially by analyzing IP addresses).
- Improve and optimize the Site by understanding how customers interact with it, which helps us refine marketing and advertising strategies.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use it as described above. For instance:
- We use WooCommerce to power our online store. WooCommerce processes your personal information to manage orders and transactions securely. For more details on how WooCommerce handles personal data, please refer to their privacy policy.
- We use Google Analytics to understand how customers interact with the Site. Learn more about Google’s privacy practices here.
TrustClothing is the primary processor of personal data. Necessary data for payment execution is securely transferred to our payment processor, Mollie.
Additionally, we may share Personal Information to comply with legal obligations, respond to subpoenas, warrants, or lawful information requests, or protect TrustClothing’s rights.
BEHAVIORAL ADVERTISING
As described, we use Personal Information to provide targeted advertisements or marketing communications that may interest you. For more information on how targeted advertising works, visit the Network Advertising Initiative’s educational page.
To opt-out of targeted advertising, you can use the following resources:
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we detect a “Do Not Track” signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to:
- Access the personal information we hold about you.
- Request corrections, updates, or deletions of your personal information.
To exercise these rights, please contact us using the information provided below.
Additionally, if you are a European resident, note that your information is processed to fulfill any contracts with you (e.g., orders placed through the Site) or to pursue our legitimate business interests. Your information may be transferred outside of Europe, including to Canada or the United States.
DATA RETENTION
When you place an order through the Site, we will retain your Order Information for our records unless or until you ask us to delete it.
CHANGES TO THIS POLICY
We may update this Privacy Policy periodically to reflect changes to our practices or for operational, legal, or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you’d like to file a complaint, please contact us via email at [email protected].